Revolutionize Your Mall Experience with WhatsApp
Manage shops, connect with customers, and grow your business seamlessly — all from one powerful dashboard.
Formalls Brings A New Era In Mall Management.
One unified platform to manage every aspect of your mall — powered by the world's most-used messaging app.
Smart Visitor Management
Track visitor entries, exits, and footfall in real time. Integrates with parking systems for smooth vehicle tracking. Get insights to improve safety, crowd control, and operational planning.
Simplified Shop Owner Communication
Connect mall owners and shopkeepers instantly via WhatsApp for promotions, announcements, and updates. Automated broadcasts for seasonal offers. Maintenance requests handled directly.
Real-Time Service & Analytics
Dashboard analytics track sales performance and customer satisfaction. AI-driven insights optimize tenant mix, event planning, and marketing strategies — all in one place.
Key Features
Everything you need to run a smarter mall — built right in.
Mall Dashboard
Track visitors, manage shops and monitor promotions in one unified, real-time dashboard.
WhatsApp Orders
Enable visitors to chat, browse, and order directly via WhatsApp — zero app downloads needed.
Shop Management
Update shop details, run promotions, and track sales performance easily from the dashboard.
How It Works
Four simple steps from scan to sale — no friction, no downloads, just WhatsApp.
Scan QR at Mall
Customers scan the mall's QR code and are redirected to WhatsApp instantly.
Browse & Order via WhatsApp
View shops, explore products, and place orders through a familiar WhatsApp chat.
Shop Prepares Order
Shops receive the order and deliver to the doorstep or prepare it for pickup.
Mall Owner Monitors
Track orders, shop performance, promotions, and movie listings from one dashboard.
Here to Help
We don't just hand you a platform — we stay with you every step of the way.
24/7 Support
Get assistance anytime via email, phone, or chat. We're always on standby for you.
Onboarding & Training
We help you get up and running quickly with personalized, hands-on training sessions.
Dedicated Account Manager
Get a dedicated manager assigned to your account to ensure long-term success.
Ready to Transform Your Mall?
Drive footfall, increase shop sales, and simplify mall experience — all on WhatsApp.
Frequently Asked Questions
Quick answers to the things people ask us most.
Learn How Formalls is Transforming Retail.
Deep-dives into mall tech, WhatsApp commerce, and digital footfall strategies.
