This policy is designed to be fair and reasonable, ensuring customers feel secure in their transactions with Formalls, run and managed by Vividhity Ventures Pvt Ltd.
Formalls offers a 14-day free trial for customers, during which they can explore the Basic Plan features available on the platform.
No credit card is required to start the trial and customers are not charged during the free trial period.
Following the free trial, if a customer subscribes to any of Formalls's paid services, they are ineligible to receive a refund. The free trial is provided to ensure customers try out all the services and decide whether to continue.
If the customer has subscribed to any Formalls plan, they are not eligible for a refund. They can cancel their subscription to ensure they are not charged the next month.
All Formalls services — including charges for a Formalls Plan, WhatsApp Conversation Credits (WCCs), Add-ons, or any third-party integrations — are non-refundable due to the nature of the service and the costs incurred by Formalls to provide these services. This includes the one-time setup cost.
If a customer experiences continuous technical issues that prevent them from using the service effectively, and if these issues are verified by Formalls's support team, a partial or full refund may be granted at Formalls's discretion.
In the case of unauthorized or fraudulent charges, customers should contact Formalls support immediately. If such claims are verified, Formalls will issue an appropriate refund.
No refund claims will be accepted if reported after 30 days of such incidents.
A customer may cancel their subscription at any time. However, the cancellation will be effective at the end of the current billing cycle, and customers will not receive a refund for the remaining period of the subscription, except under special circumstances that will be reviewed on a case-by-case basis.
For any refund-related queries, customers are encouraged to contact Formalls's customer support team, which is committed to providing efficient and personalized assistance.
Reach us at hello@Formalls.com — our team typically responds within 1 business day.
To request a refund, customers should write to us at hello@Formalls.com. The request must include the transaction details and a clear explanation of the reason for the refund request.
Formalls reserves the right to modify this refund policy at any time. Changes will be effective immediately upon posting the updated policy on the Formalls website.
This refund policy complies with the local laws and regulations where Formalls operates. Customers are also encouraged to review the Terms of Service and Privacy Policy for a comprehensive understanding of their rights and obligations.