Built for Smarter
Mall Experiences.
Formalls is the next-generation B2B platform built exclusively for malls and retail chains — empowering mall owners to manage tenants, customers, and marketing in one place.
How Formalls Came to Be
Formalls was created from the insight that WhatsApp — the world's leading messaging platform — holds the power to revolutionize business interactions in today's digital age.
This inspired the development of a comprehensive SaaS platform, offering solutions carefully crafted to drive business growth and ensure seamless communication between malls, tenants, and visitors.
Our Mission & Vision
The purpose that drives us and the future we are building toward.
Empowering Malls.
Elevating Experiences.
Our mission is to empower businesses of all sizes with innovative, reliable, and industry-focused solutions. We strive to help malls unlock the full potential of WhatsApp without needing to navigate its underlying technical complexities.
- Simplify mall operations with smart, intuitive tools
- Bridge the gap between mall owners, tenants, and visitors
- Drive measurable growth in footfall and revenue
- Make technology accessible to every mall, big or small
Leading Digital
Retail Transformation.
Our vision is to be the leading digital transformation partner for retail spaces worldwide — empowering businesses and consumers with solutions that promote digital democracy and bridge the existing digital divide.
- Become the go-to platform for smart mall management globally
- Enable inclusive digital access for every mall visitor
- Build a future where every retail interaction is seamless
- Expand our impact across 100+ cities by 2026
Our Core Values
The principles that guide every decision we make at Formalls.
Innovation
Committed to continuous innovation, ensuring our solutions stay at the forefront of technology.
Reliability
Clients can always depend on us for consistent, impactful solutions — every single time.
Client Success
A customer-centric approach, delivering solutions tailored to meet the unique needs of each business.
Lead by Example
Early adopters of the latest technologies, empowering our clients to lead in their industries.
Transparency & Integrity
Upholding transparency and integrity in all interactions, cultivating trusted long-lasting partnerships.
Collaboration
Nurturing collaborative relationships and teamwork, making every interaction a positive experience.
Why Businesses Trust Formalls
Backed by globally recognized certifications and partnerships.
ISO 9001:2015 Certified
A testament to our commitment to quality, process excellence, and customer satisfaction — exceeding client expectations at every step.
Meta Technology Partner
A leading Meta-technology provider, redefining the digital transformation landscape and pushing the boundaries of what's possible.
WhatsApp Business API
Officially integrated with WhatsApp Business API — enabling seamless, secure, and scalable communication for malls and retail brands.