How Mall Navigation Works
Visitors get directions inside the mall in seconds — no app, no friction, just WhatsApp.
Scan QR at Entrance
Scan the Formalls QR code placed at mall entrances or info boards.
Chat on WhatsApp
A WhatsApp chat opens instantly — no app to download, no login required.
Ask for Directions
Type any store name or category — get step-by-step directions instantly.
Navigate & Discover
Follow the route and also receive relevant offers from nearby stores.
Powerful Navigation Features
Built for large malls, retail parks, and multi-floor shopping centres.
Interactive Floor Maps
Dynamic, multi-floor maps that update in real time. Visitors always know exactly where they are and how to reach their destination.
Turn-by-Turn Directions
Step-by-step text directions sent via WhatsApp. Clear, simple, and works on any phone without GPS.
Store Search & Discovery
Search by store name, brand, category, or even what you want to buy. AI suggests the best nearby options.
Contextual Offers en Route
While navigating, visitors receive personalised offers from stores along their path — boosting store footfall naturally.
Accessibility Routing
Elevator-priority and wheelchair-accessible routes available — making your mall inclusive for every visitor.
Navigation Analytics
Track which stores are searched most, identify dead zones, and understand visitor movement patterns across floors.
Who Benefits Most?
Formalls Navigation creates value for every stakeholder in the mall ecosystem.
Reduce Information Desk Load
Fewer "where is the washroom?" queries to staff. Visitors self-serve via WhatsApp — 24/7, in any language.
Drive Footfall With Smart Routing
Get featured in navigation results when shoppers search nearby categories — appear at the right moment, drive the walk-in.
Find Anything in Seconds
No wandering, no confusion. Find any store, washroom, exit, or food court instantly via a WhatsApp message.
Seamlessly Integrated with Your Mall Stack
Formalls Navigation works out of the box with your existing mall systems — no heavy IT lift required.
- Connects with WhatsApp Business API
- Syncs with store directory & tenant management
- Works with QR code signage (print & digital)
- Real-time map updates via admin dashboard
- Supports multi-language visitor interactions
