Formalls Mall uses visitor tracking tools to analyze footfall patterns, helping mall operators identify peak hours, demographic trends, and customer interests based on store visits.
- Peak hours and high-traffic zones
- Demographic trends like age groups and preferences
- Customer interests based on store visits and time spent
These insights enable retailers to optimize promotions and product placements for better engagement.
Formalls Mall leverages WhatsApp to send personalized offers to visitors based on their preferences and behavior.
- Geo-Targeted Offers: Visitors near a specific store receive exclusive deals via WhatsApp
- Loyalty Rewards: Frequent visitors are rewarded with discounts or perks
- Event Notifications: Shoppers are invited to live events or flash sales
With Formalls Mall's interactive WhatsApp bot, customers can locate stores, check product availability, and get real-time updates on ongoing offers and events.
Formalls Mall enables digital couponing via WhatsApp — no app downloads needed, with easy tracking for both shoppers and retailers.
This drives increased impulse purchases and repeat visits.
Formalls allows malls to onboard nearby restaurants, entertainment hubs, and local businesses for mutual promotions.
- Malls earn commission on referrals
- Partner businesses gain access to a broader audience
Through WhatsApp-based feedback forms, Formalls collects real-time customer feedback about stores, events, and facilities — building stronger relationships and increasing customer retention.
Retailers within the mall get access to Formalls's analytics hub providing conversion rates, campaign effectiveness, and heatmaps for product placement optimization.
Formalls Mall offers a comprehensive suite of tools that turn foot traffic into measurable revenue. From personalized WhatsApp promotions to real-time analytics, Formalls helps malls and their tenants create exceptional customer experiences while boosting sales.